UPDATE #1 04/15/2021 04:15 EST. network issues in Dallas (old data center) have been finally resolved. Technicians replaced faulty switch.
We're currently experiencing network issues at old data center in Dallas. The good news that most customers in Dallas are not affected, only us (main website, backbone and offsite backups) and few customers with VPS and one with dedicated server.
Technicians are onsite and looking into this issue.
We do apologize for the inconvenience. We're working hard to bring more locations ASAP. In this new world, we must use multiple data centers across the globe. Following locations will be available soon:
- New Dallas (GTT Communications) with 99.9% uptime SLA. Already in service.
- NYC (Brooklyn and Staten Island). Direct connection to Telehouse New York International Interexchange (NYIIX) with 100% uptime SLA. Those data centers are 30 minutes away from us so any potential issues can be resolved much faster.
- Finland, Helsinki (Core-Backbone) with 100% uptime SLA.
In addition to Helsinki, we're going to expend current presence in Germany. We're already deploying new Dell servers (5 servers) for resellers in EU and Asia/Pacific.
Thank you very much for your patience,