You can check your server or network status here: https://my.westnic.net/service-status/
We also post emergency notifications via Twitter: https://twitter.com/westnic_net
If you cannot connect to your website or server for more than 30 minutes, you should notify emergency personnel here: https://helpdesk.westnic.net/hc/en-us/requests/new
or call: 1-646-290-7844 (24/7/365 emergency assistance line). We may ask for SERVER ID. Server ID is provided in welcome email. In most cases, it's the name of your server, for example, your control panel url is https://mars.westnic.net:2083 - MARS would be your server ID.