Update #8 3:49 EST 11/06/2019. All accounts have been transferred from old server. New server ID: panther. Some websites with outdated PHP scripts may produce "500 error". Please login to cPanel then switch PHP version via "MultiPHP". You can use older 5.6 but with certain risk (5.6, 7.0 and 7.1 have been depreciated). Current version is 7.2.
Softaculous script installer will be installed this weekend. Thank you for your patience!
Update #7 21:05 EST 11/05/2019. New server is ready. All accounts will be transferred within next 4-6 hours. New server ID: PANTHER. DNS will remain the same. If you use external DNS, please contact us for correct IP. If you're experiencing any email issues while sending and receiving after successful transfer, please verify incoming and outgoing server. "tiger" must be replaced with "panther" in POP3/SMTP or IMAP. Thank you!
About new Dell server:
- redundant power supplies;
- dual 1G uplinks with unmetered bandwidth (there are no charges for extra bandwidth);
- dual XEON processors from Intel (launch date: March 2019) with great cache and speed;
- Data center edition 2 TB SSD (4 in total). Local backup disk is also SSD for extra speed;
- 24/7/365 monitoring via DRAC and external Alertra.
- Default memory usage per site: 4 GB;
- Default PHP memory limit: 512 MB;
- PHP 5.5, 5.6, 7.0, 7.1, 7.2 and 7.3 are available within new cPanel;
- Automatic SSL installation during account creation.
Those particular servers are pretty expensive but extremely reliable. Our goal is to maintain 100% uptime. It will also provide better data protection (4 local weekly backups will be available for download within cPanel 24/7, 1 GB or 25 GB of data). Please note: accounts over 50 GB will be disabled in backup system to prevent delays in backup schedule. Those websites must be backed up manually.
We do appreciate your patience and cooperation during this difficult time. Apparently, new servers with NVMe setup didn't work correctly from the beginning and we only wish that we could resolve all issues earlier, back in October. So far we have 5 servers with NVMe with RAID-1 and those servers will be replaced by January 5th, 2020 to avoid any downtime and data loss in the future.
Update #6 18:56 EST 11/05/2019. New Dell server is up and running. We're currently installing new Apache and PHP packages (PHP 5.5, 5.6, 7.0, 7.1, 7.2 and 7.3). Account transfer shall commence at once. Thank you again for your patience and cooperation.
Update #5 20:55 EST 11/04/2019. Large websites (over 15 GB, 8 in total) will be restored later on because old server is still unstable. As soon as we receive new server, we'll post an update with ETA. Thank you for your patience.
Update #4 19:05 EST 11/04/2019. Account restore has been completed. You may receive 500 error after restore. It means that your PHP scripts are not compatible with current PHP 7.2. You can switch to older version of PHP within cPanel. We do recommend 5.6.
We'll post an update as soon as we receive new Dell server. We cannot keep "tiger" due to multiple issues with NVMe disks and constant CPU overheat / automatic reboots. Our goal is to keep 100% uptime 365 days a year. New server ID will be posted here by Thursday, November 7th, 2019.
Please do not upgrade scripts / upload new content. We have to run another restore on the new server tomorrow or Wednesday. We do not expect downtime during second restore.
- some scripts are not compatible with current PHP and may produce 500 error;
- Softaculous script installer is missing. It will be installed on new server;
- some websites may show MySQL errors. Those should be resolved on new server, during account restore.
- few (8) websites over 15-20 GB are missing. Those can not be restored automatically because cPanel doesn't produce backups for large websites. Please contact us for manual account restore.
- recent website updates or uploaded files have been lost. We restored websites using offsite backups because onsite weekly backups got corrupted. However, if you do have recent backup, please wait until we bring new server and then request manual restore.
We do appreciate your patience and cooperation. Thank you!
Update #3 16:59 EST 11/04/2019. OS reload has been completed, cPanel installed and configured. We're currently running account restore from A to Z. ETA: around 4 hours. After that, we'll restore large accounts.
Please note: Softaculous script installer will be available on new server only. We'll update this article as soon as we bring new server online. Server IP will change. DNS will remain the same.
Update #2 13:46 EST 11/04/2019. Primary and secondary NVMe disk have been replaced. We're currently reloading CentOS and cPanel on primary drive. After that we'll roll offsite backups. Unfortunately, recent onsite backups cannot be used because system duplicated corrupted sectors during Sunday backup.
In the meanwhile, we're going to bring new Dell server with regular SSD disks. NVMe do not work correctly with RAID system and often crash. Intel i9 processor will be replaced with Dual Xeon (Silver) processors for extra power and redundancy. There is no ETA yet but it will be posted soon.
We appreciate your patience.
Update #1 11:57 EST 11/04/2019. Automatic reboot didn't work. We are trying to bring server up manually.
We've received an automatic notification that "TIGER" server went down. We're looking into this now. ETA and updates will be posted here.
Thank you for your patience.