Update 12/22/2019: backup hard drive has been replaced with new WD 4 TB Gold (enterprise edition). All site backups will resume on Saturday, December 28th, 2019. You'll be able to download it via cPanel > Backups. Thank you for your patience and have Happy Holidays! 
Dear Friends,
We're still experiencing hardware issues on "ELEPHANT" server. Our secondary backup drive is failing and constantly crashing. We're going to replace it next Sunday, December 22, between 1-3 PM EST. ETA: around 30-45 minutes. Thank you in advance for your patience!
It's very important to keep own backups locally (local PC or cloud). We cannot guarantee availability of backups. Server may crash (hardware issues, human error etc). YOU MAY LOSE YOUR DATA. Please generate backup via cPanel > Backups > Generate full cPanel backup then download.
Thank you for understanding,
WestNIC Staff