In order to improve our support channels and response time, we've added online chat. It's available from 10 AM to 6 PM Monday to Friday: https://westnic.net/contact/
Online chat can be used for:
- sales and billing questions;
- regular technical support. Please submit support ticket to Help Desk then escalate via online chat.
- emergency technical support. During network or server outages, our online chat will operate 24/7.
Thank you very much for your feedback and continued support!