We know that many of you have been impacted by the outbreak of COVID-19 and have likely implemented social distancing or self-quarantine procedures to minimize the risks for yourselves and your families. We urge everyone to stay safe and to follow guidelines issued by your local officials.
Ensuring the health and safety of our employees and customers is our number one priority. We do not anticipate any service disruption to our customers. All technical personnel, except emergency staff
in data centers (system and network administrators), operate from home, via secured VPN. Our offices in Westchester and NYC have been closed per local and US Centers for Disease Control and Prevention guidelines.
We have implemented additional measures that will allow us to safely continue providing essential services to you. We remain ready to respond to any emergencies. If you cannot access your server for more than 30 minutes, please contact us via 24/7/365 helpdesk.
You can also use online chat or call: 1-212-671-1942. For your convenience, we're currently extending chat hours beyond normal business hours (10 AM - 6 PM EST). We'll also operate on weekends.
On behalf of our whole team, we wish you and your loved ones all the best during this difficult time.
Please stay safe!
Your friends @WestNIC